About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Racquets facilities boats a variety of surfaces to play tennis including 4 clay courts, 3 grass courts, 4 artificial grass courts, 8 floodlit macadam courts and 3 floodlit mini courts alongside 2 mini red artificial grass courts, 2 full sized squash courts, Pickleball courts and with Padel courts arriving later this year. 

As our Racquets Manager, supported by a Racquets Office Administrator, you will develop positive relationships with both Coaches and Members to enhance the experience within the Tennis Community, through:

• Being visible, available, and actively involved in the Racquets and Sports areas at peak times.
• Developing close working relationships with the wider Sports, Health & Leisure Management team.
• Engaging regularly with the Tennis Focus Group to assist enhancing the Racquets community.

On-Court Responsibilities

• Maintain the highest standard of coaching techniques whilst tailoring sessions to cater to a range of skill levels, ensuring a dynamic, fun and engaging learning environment for all tennis players.
• Commitment to ensuring the safety and welfare of all participants by adhering to safeguarding policies and procedures and LTA standards, whilst promoting a positive and inclusive sporting environment.

Off-Court Responsibilities

• Deliver a successful commercial coaching programme whilst exceeding Member expectations.
• Take responsibility for managing and enhancing all areas of Racquets:
  • Junior & Adult Development Programme
  • Mini Tennis & Junior Performance Academy
  • Squash Coaching
  • Competitive Programme for Adult and Juniors
  • Adult Coaching Programme
  • Holiday Camps
  • Coaching Clinics
  • Club Competitions and Tournaments
  • Social Tennis Programme
  • Pickleball
  • Padel Tennis
• Develop and implement the long-term visions for the Racquets section to ensure growth, including infrastructure improvements, program expansion and financial sustainability.
• Work closely with the Coaching team to improve the offering and coaching standard.
• Ensure the highest standard of Health & Safety and compliance across all areas of Racquets as well as the wider Club.
• Ensure clear and effective communication is managed to Members, Management and other departments.
• Produce monthly performance reports, including usage data. Highlight patterns and take appropriate action on underperforming areas.
• Achieve financial targets and KPI’s.
• Ensure all contracts, licences and documentation required for the safe and effective operation of the Racquets department are in place and adhered to.
• Address all Member feedback to maintain Member satisfaction and retention.

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Ideally seeking a LTA qualified and accredited Level 4 or 5 coach, however exceptional Level 3 candidates may be considered.
• LTA Padel Instructor / Padel experience
• Passionate about Racquet Sports with an experienced background in Coaching.
• Proven organisational and leadership skills, capable of managing both Racquets Operations and its Coaching Programme.
• Adaptable, balancing the Coaching Programme and organisational management of the role.
• Committed to personal development and the growth of the Tennis Community at The Lensbury.
• Willingness to complete 1 x Duty Management shift per week.

What's in it for you?

• Free meals whilst on duty and free hot and cold drinks in staff restaurant
• Uniform provided
• Paid annual leave of 28 days, including public holidays
• Use of some of our leisure facilities, including gym & swimming pool
• Free access to Hospitality Rewards - an online benefits portal offering lots of discounts
• Free access to our Employee Assistance Programme (24/7 personal support service) for you AND your family
• Fully funded Apprenticeship opportunities 
• Excellent training and development opportunities
• Staff Recognition Scheme and Awards
• Regular Staff Socials